You have 30 days from the date on which the goods were received to return any item for a refund.
For alternative sizes, you will need to place a new order. Not to worry though, this is usually way quicker than waiting for an exchange to be processed.
To start your return please fill out our Returns Form to get a Returns Authorization Number (RAN). This will enable us to process your return once it arrives with us. This is the first step and needs to be completed before proceeding.
The return cost is at your own expense but for our customers based in the USA we recommend using the ReBOUND return service for a more affordable, fully tracked option.
If you return with ReBOUND, you will be able to pay for your return postage online, print out your local return label and ReBOUND will keep you informed on your parcels return journey: ReBOUND returns If you use Rebound to generate your prepaid label there is no need for you to enclose any paperwork as the label will have your order details.
You may also return your parcel to us directly, without going through ReBOUND, to our UK Returns address:
Derby House returns
North Kettering Business Park
Upon inspection of the returned product, Derby House will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Derby House reserves the right not to refund the item and arrange to send the item back to you at your expense.