We know that our loyal customers enjoy shopping with us but understand that there may be better deals on rival sites. Our price matching scheme allows you to carry on shopping with Derby House, whilst getting the best price for your product.
In order process a price match, there are a few steps to follow: Please contact our customer experience team via email with the product code (found of the product page), along with a link to the competitor site and the size that you require. Our customer experience team will verify and authorise the price match for you.
We can price match if:
- It’s a UK site with UK prices.
- The product is identical to ours.
- The product is available in the same size and colour.
- The product is available for delivery.
- The product is new.
We won’t price match if:
- The product is included in a promotion.
- The product is on a 3rdparty website, such as eBay or Amazon.
- The product is 2ndhand or a re-sale.
We will price match the product, not including the delivery charges