Here at Derby House, we work hard to ensure a premium experience for our loyal customers. On the rare occasion your product may have a defect, we’ll do our best to resolve this for you quickly and stress free. If your order is defective, please use this form to contact our customer experience team, including your order number and any relevant images or information.
All products purchased from Derby House carry the full manufacturer warranty, unless sold as a "no warranty" item. In the unlikely event the manufacturer is no longer in business, we will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record.
If you have any further questions regarding defective products & warranty, don’t hesitate to contact our friendly customer experience team using the request form or via our Live Chat found at the bottom right corner of the Derby House site.