If you have placed an order and decided you would like to cancel, please contact us within 15 minutes. It may not be possible to cancel your order after this time due to our orders being automatically processed and dispatched efficiently. We recommend contacting us via Live Chat or by telephone as your email may not be seen immediately. Please keep in mind our opening hours as any cancellation requests made outside of this period, will not be answered.
If your order has already left our facility, we kindly ask that all the item(s) are returned using our returns form. At Derby House we offer a free returns service via Rebound UK. The item(s) must be in their original condition and will be inspected by our returns team on their arrival. Once the returned items are accepted, we will issue a full refund minus the outbound delivery cost.