Do I get charged for customs?
Here at Derby House, we are passionate about delivering our wonderful equestrian products around the world and keeping additional costs for international customer to a minimum.
If you are shopping with us from an EU country, your order will be delivered duty paid (DDP). This means Derby House will cover any duty fees and you will not have to pay anything extra.
Outside the EU customers
If you are shopping with us from a country outside the EU, there may taxes, fees or additional charges that you will be expected to pay. Unfortunately, we do not have any control over these charges. As they vary from country to country, we recommend checking with your local customs office before placing an order with us.
If import and custom charges are refused or not paid, your item will most likely be returned to our warehouse. If your order is returned to us in these circumstances, we may not be able to issue a refund and would not be able to reimburse any postage costs.