Thank you for placing an order with Derby House. To keep our customers updated, we send a confirmation email shortly after any order is placed. A following email with tracking information is then sent after an order has been dispatched from our warehouse.
Not received your confirmation email?
- During peak periods we have a high volume of orders, this can cause a slight delay with receiving a confirmation email.
- Check your junk mail folder, as your confirmation email can sometimes land here.
- You may have misspelt your email address.
What to do if you haven’t received your confirmation order?
We can resend your confirmation email if you haven’t received yours yet. Please send us the following information so we can find your order and send your confirmation through.
- Full name.
- Delivery address.
- Order confirmation number (This was displayed at the end of the checkout process).
- Brief description of the items on the order.
If you require more assistance, please reach out to our friendly customer experience team by using our contact us form or Live Chat.